Client experience All of De Goudse’s banks are connected. The few issues De Goudse faced in the initial set up were resolved quickly. De Goudse ‘The user interface is very intuitive. We did not need a training to understand the functionality. In the few cases where we required their support, the Client Service team was available via telephone and happy to help.’ De Goudse: ‘We use the reporting module, specifically the option to download the account balances of multiple banks in one excel overview. We are planning to download the statements of these accounts as CAMT.053 for further processing in our ERP system.’ Roadmap The Cobase platform is continuously enhanced with new features, based on input and feedback from clients. Modules planned on the roadmap are a robo assistant, modules for netting, intercompany loan administration, loan portfolio management and liquidity forecasting. These will be released in the course of 2019. De Goudse: ‘We are planning to use the payment module, which worked intuitively when we evaluated the functionality. The direct debits function is not available yet, we look forward to develop this in co-creation with Cobase so we can start using it.’ Author: Bart Kooijmans, Head of Client Services, Cobase Cobase is working hard to become the preferred solution of many corporates. The company is flexible, offers great client service, welcomes co-creation and responds to client needs. UPDATES & TRENDS 67 ORCHARD / STEDIN COBASE
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