Operations & Supply Chain BETTER EVERY DAY Our second strategic pillar, operations & supply chain, focuses on operational excellence. In other words, we strive to be ‘better and more cost-effective’ every day. The costs of plants in the supply chain are very high as are the quality requirements. We are proud of the scale we have achieved alongside the steps taken in 2017 to further improve the quality and efficiency of our operation. Awareness leads to behavioural change and growth. By applying Lean management principles and developing dashboards for selected KPIs, our operational departments have made great strides towards excellence. Our employees already knew that the Royal Lemkes ‘roll up your sleeves’ approach produced results. However, the insights provided by the dashboards and Lean management in 2017 have inspired us to further improve our services. We have also realised that we need to work together with our chain partners by drawing on mutual insights. Effective forecasting results in higher delivery reliability, greater efficiency and fewer ad-hoc processes, which reduces errors. Mark Verstappen Regional Director, Tempo-Team “I would characterise 2017 as the year that brought cooperation to a new level. Getting together at the drawing board at the right time to write the formula for success and consistently maintaining the course set with mutual sharpness has resulted in increased job satisfaction, satisfied customers, productivity above the target level and a flawless peak period. For me, the current level of cooperation between Royal Lemkes and Tempo-Team is the ultimate example of partnership. We look forward to working together in the coming years. Let’s plantify our partnership!” 26
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