Scan me Watch the film on supply logistics on youtu.be/4Fl-Jq12F4s or scan this QR code. SUPPLY LOGISTICS We are particularly proud of our successful supply logistics project, whereby growers group their supply streams and deliver on time both during the evening and at night. We achieved 70% avoidance of rush hours, resulting in lower costs for everyone in the chain, reduced CO2 emissions and tighter management of our processes. We have so far been able to cancel 600 trips, which equates to 40,000 road kilometres. This project was nominated for the Haaglanden and Rhineland Mobility Award. In 2018, we shall introduce this project in the next two regions: Aalsmeer/Bollenstreek and Boskoop/Bleiswijk. “Our ambition is to put retail outlets at the heart of our business by fulfilling and exceeding the agreements made with customers. This involves taking responsibility, communicating quickly and clearly, having customer-friendly processes and, of course, delivering orders on time, completely and flawlessly. By constantly measuring KPIs, we strive to perform at our best for our partners every day.” Zeger van Asch van Wijck Customer Service Manager, Royal Lemkes In addition, we are proud of the significant reduction in claims as a result of the work of the Customer Service department. We are also thrilled about our warehouse being nominated for Best Warehouse of the Netherlands and the fact that entire operation now works according to Lean management principles, which leads to improved performance. We’re doing better every day! 28
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