Our bottom line increased slightly. This was partly due to a better revenue mix and margin, but we also managed costs more effectively and improved the quality of our services. Claims and failure costs were therefore reduced. We expect a similar result in 2018, which will require a great deal of effort in managing cost-price increases effectively on a number of fronts. Result development 1.40% 1.30% 1.20% 1.10% 1.00% 0.90% 0.80% 0.70% 0.60% 0.50% 0.40% 2014 2015 2016 Pre-tax profit (%) Solvency at the end of 2017 was very healthy and in line with our internal standard (24.4%). Liquidity is more than sufficient to meet our obligations. 2017 1.34% 1.18% 1.09% 0.98% 51
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