Summary 2017 SMARTER TOGETHER We are proud of what we have achieved in 2017. Royal Lemkes has made enormous strides in its journey from ‘good to great’. Great for our colleagues and our customers as well as for the world and the sector in which we operate. We continued to improve the quality of our organisation and our processes. We are experiencing sustainable growth, as individual employees, as an organisation and together with many of our business partners. This is a healthy foundation for the future as we step up our efforts to ‘make a difference’, not only for our customers but also for people, the environment and society as a whole. In 2017, we experienced revenue growth with most of our customers. We were also able to improve our bottom line slightly due to reduced low-margin promotional turnover being offset by daily trading turnover. In addition, the higher quality of our services resulted in fewer costs and claims. Moreover, we reinvested in professional development. We are satisfied with our financial results, which were slightly better than in 2016. There were many proud moments for us in 2017, including the following. Recognition as Best Employer ***, awarded by our employees. We achieved a score of 8.5 for employee engagement. This places us in the top 5% of employers in the Netherlands Nomination for the prestigious Horticultural Entrepreneur Award, which we won in January 2018. 6
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