SUPPLY CHAIN SERVICES The perishable plants supply chain requires specific knowledge and skills. Our expertise allows us to continuously improve the supply chain. Due to our innovations in customer service, forecasting, network planning and robotics during 2018, we are aiming to further improve our customer delivery services at the lowest possible total costs. Mediterranean project (visual FloraMedia) QUALITY ASSURANCE (QASUS) In 2018, we passed the certification audit for the new ISO 9001:2015 standard with flying colours and have now switched to professional software to further optimise our operational processes and make them easily accessible to our employees. The various external audits performed at the request of our customers have also all gone smoothly due to the good collaboration and deep customer engagement of our staff. The shift from a quality manual to a quality culture has been set in motion, partly thanks to the use of Lean Management. As a result, employees are closely involved in continuously improving our operational processes. 33
34 Online Touch Home