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WHO IS WHO? Behind Mars & More My name is Viola Laarman and I’m a member of the internal sales team. Our department is your first point of contact, and we are not just here to make sure you have a pleasant client experience but also to exceed your expectations. Naturally, this is something that all Mars & More departments aim for and that’s why we never stop innovating and optimizing your digital client experience. One way of doing that is by launching our brand-new online store and implementing new means of communication, like video calls. The COVID-19 pandemic has shown us all how important it is to keep up with the times and follow such trends. Although trade fairs had to be canceled, we are happy that you all found your way to Mars & More via our user-friendly online store environment. We perfectly understand that times have been tough for most of our clients and we have done our best to support you in any possible way. Even though we are expanding, our goal is to remain in close contact with our clients. Your experience as a client and your contact with Mars & More should always feel like coming home and, as a home accessories company, we certainly know how important the feel of a comfortable home is. If there’s one thing the past year has shown us and which has become an even bigger part of our lives, it would be our house. At the same time, people not only spent more time at home but many of us also went out into nature more often. Mars & More combines these two elements with our amazing and beautiful items made of natural products and materials that bring nature into your home. Therefore, let me no longer distract you from all the wonderful collections you can find in our latest catalog. I hope to meet you again soon at one of the trade fairs and, until then, the entire Mars & More team is here to help you. You can always contact us by phone or email. Viola Laarman Internal Sales 207

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