Summary 2018 O #GROWINGTOGETHER ur mission is sustainable growth. Looking back at 2018, we are proud of the sustainable growth achieved by our customers, our suppliers, our business and the wider world in which we live. But we are especially proud of the growth of our employees: many of them followed one or more training courses at our Plantify Academy. Sustainable growth also defined our business relationships. All our customers had a positive index and customer satisfaction further increased. All in all, this resulted in a highly satisfactory revenue growth of €16 million or seven per cent. In addition, we switched to an exclusive, transparent partnership with two customers, and at the end of the year, we welcomed a beautiful UK-based retailer as a new customer. However, we can only continue the transition to a sustainable, profitable plants category by working with our partners: colleagues and customers as well as suppliers, transport companies, temporary employment agencies and social enterprises. Together, we are Royal Lemkes, and together, we are delivering on our mission. We again took significant strides in 2018 to move from ‘good to great’ and made further investments in sustainability and professionalisation. This is reflected, for example, in our invest6 ments in robotics, which will guarantee and perhaps even improve the level of service to our customers in the long term. In general, we continued to improve the quality of our organisation and our processes. It all forms a healthy foundation for the future as we step up our efforts ‘to make a difference’, not only for our customers but also for our other business partners as well as people, the planet and society. In this report, we look back on an eventful year. We continued to build for a sparkling future based on leading customers, a vibrant organisation and a strong dose of craftsmanship. We expect a healthy increase in revenue in 2019 and will continue to invest in our people, in sustainability and in IT; but, above all, in our relationships. At Royal Lemkes, we are fully committed to sustainable growth. That is our mission and we will take a leading role in it. After all, our theme for this year is ‘Growing Together’. In January 2018, we won the prestigious Horticulture Entrepreneur Award. We are very proud and especially grateful for this recognition. You can read about this and many other proud moments in the annual report. We hope you enjoy reading it as much as we enjoyed creating it. Last but not least, we would like to thank you for your ongoing trust in Royal Lemkes. On behalf of the executive management team.
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