ANNUAL REVIEW Foreword 2020 Dear Partner, We look back on an unusually turbulent year. It was a year dominated by the coronavirus pandemic which had an enormous impact on our joint business as well as our personal lives. A year that brought lots of challenges and provided many valuable insights. In this annual report, we reflect on our flourishing collaboration with partners and colleagues and look to the future with growing confidence.. We did not manage to achieve our revenue targets in 2020, but we recall with gratitude a memorable year. Strong sales following the initial lockdown, robust cost management and the addition of new customers all ensured that we still achieved the same revenue levels as in 2019. However, the most important benchmark by which to evaluate 2020 is our mission: the sustainable growth of our people, our relationships, our business and the world we operate in. During the last 12 months, we managed to strengthen our organisation across all these vital areas. The crisis period only confirmed what wonderful colleagues we have and our relationships with both our retail customers and our suppliers have continued to grow. We are very proud to have also welcomed two new customers in 2020: PraxisTuin and Jumbo Supermarkets. Due to further progress in digitalisation and robotisation, great strides have been made with Reguardz, our e-fulfilment business, and we now successfully deliver plants to consumers in multiple countries. And as part of our internationalisation strategy, we opened our own logistics hub in the United Kingdom. The establishment of Plantify Partners Europe and the associated strategic partnership forged with the Belgian family business Floréac was a great way to end the year. The coronavirus will continue to have a major impact in 2021. Nevertheless, we face the coming year and the years ahead with confidence because, here at Royal Lemkes, our focus is long term. That is why the theme of this annual report is 'Next Generation'. It is also why our own (grand)children have been placed in the spotlight. After all, they are our greatest source of love 6
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