SERVICE LEVEL AGREEMENT “Higher machine availability against lower maintenance fees... Veldkamp proves that it can be done!” Machine availability and OEE optimization is in our blood. Together with our clients, we decide collectively which maintenance or overhaul or repair are necessary for this. Usually we end up with a combination of periodic work and inspections that need to be carried out annually and agreed upon in a service level agreement (SLA). Usually such agreements already exist with the OEM of the machine or machinery concerned. But that isn’t always necessary... just like a car doesn’t have to go to a brand auto repair shop for maintenance, but rather a professional repair shop. It’s sometimes surprising which kind of improvements are possible in terms of availability and OEE just by employing a third person or party; a partner just like Veldkamp who only works on maintenance and OEE. Veldkamp employs people who possess this kind of expertise. An SLA helps in this process. A process starting with the development of maintenance concepts and the resulting maintenance plans. Also analyzing the maintenance required and the malfunctions, and drafting improvement proposals with the appropriate priorities included. It’s our mission to maximize the lifespan of your machines and machinery. Possibilities in an SLA: - Preventive inspections - Remedial emergency service 24/7 - Small and large maintenance - Reports, analysis, and advice - Processing malfunction history in ERP - Stock and management of spare parts - Own spare parts production - Predictable maintenance - and/or every other customization Want to know more about maintenance and service level agreements? 0572-353735 or INFO@VELDKAMP.COM As a service provider, we try to provide the best service possible. That is why you can always come to us. Whatever it is you need: there are more possibilities than you can imagine.
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